Kimberly at Proud American Moving specifically told us that they did not use contractors. She also guaranteed us a specific time window for moving.
When they showed up LATE (by 2 days) the head guy was a fast talking salesman that left us with no alternatives. After our belongings were loaded he began the fast talking again specifically telling us our things could now NOT be unloaded without a cost. He then went on to call the head office liars because he was a contractor and asked for a “cash up front” tip so that he could lower our total cost. Our final cost was double the original quote even with his deal! We felt we had no choice – he had all our belongings and we were 2 days behind schedule, so we paid.
When our belongings finally arrived (3 weeks later than promised) the brand new boxes we had purchased for the move were all beat up and many broken open, many things broken, 2 tables and a box missing. The delivery driver said we would be contacted about our missing belongings in a few days. NO ONE HAS EVER CONTACTED US! We have tried REPEATEDLY FOR 4 MONTHS to contact them about the insurance and NO ONE EVER CALLS US BACK! I’m still waiting for an answer to one of the hundred messages I have left.
We filed a Better Business Bureau complaint that they didn’t respond to either. Since they are NOT BBB accredited, we are now at a complete loss as to what to do next to get our belongings back! ANY SUGGESTIONS?